Behind every community resource is a person who believes deeply in the power of connection. For Cecilia, that belief was shaped long before joining United Way for Greater Austin. Growing up with a front-row seat to her mother’s work with United Way in the Rio Grande Valley, she saw early on how meaningful community support could be. That foundation led her to United Way in Austin, where her journey with 2-1-1 and ConnectCTX would continue to grow.
In this blog, she shares her path, why this work remains important, and what she’s learned along the way.
My Journey with United Way and ConnectCTX
I’ve been part of the United Way family since 2017, but my connection to the organization actually goes back much further. My mom has worked for United Way for most of my life in the Rio Grande Valley. Growing up, I saw firsthand how meaningful this work could be. When I moved to Austin for college, it felt like the right time to step into that world myself. I interviewed for a part-time role with the 211 team as a Navigation Specialist, and that role turned into so much more.
Since then, I’ve had the chance to work across 211, the Behavioral Health Team, and ConnectCTX, our resource database. Each one has taught me something different.
What I Love About ConnectCTX
One of my favorite things about working with ConnectCTX is how new it is. We’re constantly growing this closed-loop resource tool so it meets our neighbors where they’re at. While that can definitely be challenging, it’s really freeing. We’re able to adjust our approach so we can show up for our community in the ways they need most. That’s incredibly rewarding.
What We’re Seeing in the Community
Most of the time, the people we work with are looking for financial assistance. Housing costs, rent, and utilities are our community’s biggest challenges. It’s tough, but it reminds us why this work is so important.
Why ConnectCTX Is So Important
What makes ConnectCTX special is our person-centered approach. While this program was developed as a virtual platform, we know that it doesn’t work for everyone because not everyone has reliable access to a phone or the internet. My team and I are now spending more time out in the community, meeting people in person, and showing up where they are.
If I Could Dream Big
If we had unlimited funding, I’d put it toward transportation. Transportation barriers come up all the time. Even when resources are available, getting to appointments or services can be a huge challenge. Having a consistent transportation program would make such a difference and help people actually access the support they need.
Looking Forward To Time With Family
I’m really looking forward to slowing down and spending time with my family this holiday season. It’s been a long, hard year, and I’m excited to unwind, be together, and enjoy some good food.
Final Thoughts
I’m incredibly grateful for the opportunities I’ve had at United Way. ConnectCTX has challenged me in the best ways and helped me grow as a manager and as a person. I’m truly passionate about helping people in our community, and the work my team is doing gives me hope. Even small moments of support can make a real difference, and that’s what keeps me going.