Every day, thousands of Central Texans face moments of uncertainty, wondering where they’ll find food, how they’ll pay a bill, or where to turn during a crisis. For many, hope begins with 2-1-1. This year marks United Way for Greater Austin’s 30th year helping Central Texans navigate basic resources through 2-1-1. 2-1-1 Assistant Manager Carmen and her team of 11 build off decades of expert service connection every day, ensuring every call is met with understanding and care. As we celebrate 2-1-1 Day today, we’re proud to spotlight Carmen and the extraordinary work she and her team do to support our community. For Carmen, this role is more than a job. It’s a chance to meet people at pivotal moments in their lives. “One of the most rewarding parts of this work is hearing hope return to someone’s voice,” Carmen shares. “Sometimes people call feeling overwhelmed or unsure where to start, and by the end of the call, they know they’re not alone.” Just this month Carmen recalls a powerful moment that reflects the impact of the 2-1-1 team. One of her staff members conducted a follow-up call with a survivor of domestic violence who had reached out for help. During the initial call, the team connected the caller to critical safety and support resources. During the follow-up, the survivor shared that she had successfully accessed services and was beginning to rebuild her life. “It was incredibly meaningful – not just for the caller, but for our staff member […]
Read MoreBehind every call is a family striving for stability
Layla was tired. A single mom of two teens, she worked full-time and still struggled to afford the basics. She and her children shared a bedroom in her sister’s house. Without a car, she relied on buses and family rides to get to work and take her kids to school. For months, she fought to apply for health insurance benefits. Each time, her application was denied – not because she didn’t qualify, because the language barrier made the process confusing. Without an interpreter, every conversation about documentation left her stuck. Then, at her friend’s suggestion, Layla called 2-1-1, United Way’s 24/7 helpline connecting people to resources like food, housing, utilities, transportation, and health care. On the other end of the line was Alicia, a compassionate Navigation Specialist who listened with patience and understanding. Sensing how overwhelmed Layla was, Alicia invited her to the United Way office so they could complete the application together. An expert on community resources, Alicia guided Layla through the application, and they submitted it together. This time, her application was approved. For the first time, her children had health insurance. “Before, when my kids got sick, the most I could do was buy vitamins and pain relievers,” Layla said. “It broke my heart to see them sick and not be able to help. Now, I’m not as worried.” Without someone checking in and believing in her, Layla might have given up. “United Way helped me build a better life for myself and my kids,” she said. “My […]
Read MoreSustained Early Childhood Education Funding Is Vital – Here’s Why
Understanding how early education is funded in Travis County By Margo Kinneberg, Early Care and Education Special Project Manager Creating a Local Funding Stream Last week, Children’s Funding Project published a case study of Travis County’s path to approving Proposition A in 2024. United Way for Greater Austin played an important role in this victory, which dedicates a portion of local property taxes to creating more affordable, high-quality child care and after school programs in our community. The case study highlights the years of coalition-building and advocacy that led to the successful ballot measure. Travis County’s Fiscal Landscape The fiscal map shows the number of funding sources that support each early childhood age range and describes each of those sources. Thanks to support from the City of Austin and technical assistance from Children’s Funding Project, we have created an early childhood fiscal map for the years preceding the passing of Proposition A. Partners can use this interactive tool to see the variety of sources that fund early childhood education in Travis County. It shows fluctuation in these funding streams over time; overall funding decreased from 2022 to 2023 – at the same time, the need for affordable child care increased. This trend underscores the importance of Proposition A and its creation of a sustainable, dedicated funding source for early childhood education. What’s Next Travis County is working to implement Proposition A, which will be overseen by Health and Human Services. The Austin/Travis County Success By 6 coalition is supporting the […]
Read MoreUnited Way Heads to the Texas Capitol
United Way for Greater Austin brings our community together to advocate for change that affects all of us. Here’s what you need to know. Our work in high-quality early care and education and equitable access to resources must be implemented at the policy level to bring about lasting change. That’s why we use grassroots advocacy – to make sure our efforts have lasting solutions. As we enter the 89th Texas Legislative Session, United Way has adopted a 2025-2026 Public Policy Agenda to ensure our biggest goals are rooted in a plan for action. Throughout the Session, we’ll be working hands-on with early educators, resource specialists, civic and coalition leaders, and nonprofit partners to voice our most pressing concerns to legislators. Advocacy Opportunities We are excited to share two advocacy opportunities at the Texas Capitol. At these events, we will lobby with state, city, and district representatives for their support on crucial bills that align with our goals of early care and education, and access to basic resources. February 26, 2025: 2025 Texas United Capitol Day Join us to lobby with state legislators by filling out this form. Please include United Way for Greater Austin as your United Way affiliation. March 6, 2025: Early Childhood Capitol Day Stay tuned for more details. Through the 89th Legislative Session and beyond, you can also join us as an advocacy volunteer! As an advocacy volunteer, you can get involved in a variety of ways – like gaining education about an issue, raising public awareness […]
Read MoreIn her darkest moment, United Way for Greater Austin offered a network of support
United Way for Greater Austin advances our mission — bringing our community together to break economic barriers and build opportunity for all — using four strategies. One of those is services and support. United Way envisions a Central Texas where everyone has an opportunity to thrive. And 2024 marks an important milestone for us: 100 years serving the community! As we reflect on a century of change and a legacy of impact, our new strategic plan lays a strong foundation for our next 100 years. Our new strategic plan galvanizes our promise to realize a future where every child is set up for success with high-quality early care and education – in a community where everyone is connected to the essential resources they need, when they need them. Through this plan, four key strategies emerged. One of them is services and support. One example of our work in services and support is our Navigation Center, which paved the way for connecting local families and individuals to resources in our region. For more than 25 years, we have served as a 24/7 helpline that connects families and individuals right here in our community to more than 30,000 resources. Last year, we answered more than 200,000 requests for help – that’s one call every two minutes. Our Navigation Center is just one example of our work in services and support. Programs like Family Connects and Parenting Students Project provide health and education services to families in our region. We also support more […]
Read MoreHis life changed in an instant
United Way for Greater Austin advances our mission — bringing our community together to break economic barriers and build opportunity for all — using four strategies. One of those is services and support. United Way envisions a Central Texas where everyone has an opportunity to thrive. And 2024 marks an important milestone for us: 100 years serving the community! As we reflect on a century of change and a legacy of impact, our new strategic plan lays a strong foundation for our next 100 years. Our new strategic plan galvanizes our promise to realize a future where every child is set up for success with high-quality early care and education – in a community where everyone is connected to the essential resources they need, when they need them. Our services and support strategy unites us toward our vision of a Central Texas where everyone has an opportunity to thrive. One example of our work in services and support is our Navigation Center, which paved the way for connecting local families and individuals to resources in our region. For more than 25 years, we have served as a 24/7 helpline that connects people right here in our community to more than 30,000 resources. Last year, we answered more than 200,000 requests for help – that’s one call every two minutes. United Way programs like Family Connects and the Parenting Students Project also provide health and education services to families in our region. Beyond providing essential support directly to families and individuals, […]
Read MoreFor an expecting mother, access to essential resources means safety for her family.
United Way for Greater Austin advances our mission — bringing our community together to break economic barriers and build opportunity for all — using four strategies. One of those is services and support. United Way envisions a Central Texas where everyone has an opportunity to thrive. And 2024 marks an important milestone for us: 100 years serving the community! As we reflect on a century of change and a legacy of impact, our new strategic plan lays a strong foundation for our next 100 years. Our new strategic plan galvanizes our promise to realize a future where every child is set up for success with high-quality early care and education – in a community where everyone is connected to the essential resources they need, when they need them. Through this plan, four key strategies emerged. One of them is services and support. One example of our work in services and support is our Navigation Center, which paved the way for connecting local families and individuals to resources in our region. For more than 25 years, we have served as a 24/7 helpline that connects families and individuals right here in our community to more than 30,000 resources. Last year, we answered more than 200,000 requests for help – that’s one call every two minutes. Our Navigation Center is just one example of our work in services and support. Programs like Family Connects and Parenting Students Project provide health and education services to families in our region. We also support more […]
Read MoreFor a young mother with medical debt, one call provided hope
United Way for Greater Austin advances our mission — bringing our community together to break economic barriers and build opportunity for all — using four strategies. One of those is services and support. United Way envisions a Central Texas where everyone has an opportunity to thrive. And 2024 marks an important milestone for us: 100 years serving the community! As we reflect on a century of change and a legacy of impact, our new strategic plan lays a strong foundation for our next 100 years. Our new strategic plan galvanizes our promise to realize a future where every child is set up for success with high-quality early care and education – in a community where everyone is connected to the essential resources they need, when they need them. Through this plan, four key strategies emerged. One of them is services and support. One example of our work in services and support is our Navigation Center, which paved the way for connecting local families and individuals to resources in our region. For more than 25 years, we have served as a 24/7 helpline that connects families and individuals right here in our community to more than 30,000 resources. Last year, we answered more than 200,000 requests for help – that’s one call every two minutes. Our Navigation Center is just one example of our work in services and support. Programs like Family Connects and Parenting Students Project provide health and education services to families in our region. We also support more […]
Read MoreOne call meant food for her family
United Way for Greater Austin advances our mission — bringing our community together to break economic barriers and build opportunity for all — using four strategies. One of those is services and support. United Way envisions a Central Texas where everyone has an opportunity to thrive. And 2024 marks an important milestone for us: 100 years serving the community! As we reflect on a century of change and a legacy of impact, our new strategic plan lays a strong foundation for our next 100 years. Our new strategic plan galvanizes our promise to realize a future where every child is set up for success with high-quality early care and education – in a community where everyone is connected to the essential resources they need, when they need them. Our services and support strategy unites us toward our vision of a Central Texas where everyone has an opportunity to thrive. One example of our work in services and support is our Navigation Center, which paved the way for connecting local families and individuals to resources in our region. For more than 25 years, we have served as a 24/7 helpline that connects people right here in our community to more than 30,000 resources. Last year, we answered more than 200,000 requests for help – that’s one call every two minutes. United Way programs like Family Connects and the Parenting Students Project also provide health and education services to families in our region. Beyond providing essential support directly to families and individuals, […]
Read MoreOur New Strategic Framework: A look at our services & support strategy
United Way for Greater Austin advances our mission — bringing our community together to break economic barriers and build opportunity for all — using four strategies. One of those is services and support. United Way envisions a Central Texas where everyone has an opportunity to thrive. And 2024 marks an important milestone for us: 100 years serving the community! As we reflect on a century of change and a legacy of impact, our new strategic plan lays a strong foundation for our next 100 years. Our new strategic plan galvanizes our promise to realize a future where every child is set up for success with high-quality early care and education – in a community where everyone is connected to the essential resources they need, when they need them. Through this plan, four key strategies emerged. One of them is services and support. One example of our work in services and support is our Navigation Center, which paved the way for connecting local families and individuals to resources in our region. For more than 25 years, we have served as a 24/7 helpline that connects families and individuals right here in our community to more than 30,000 resources. Last year, we answered more than 200,000 requests for help – that’s one call every two minutes. Our Navigation Center is just one example of our work in services and support. Programs like Family Connects and the Parenting Students Project provide health and education services to families in our region, and we support […]
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